Delivery & Returns

STANDARD UK DELIVERY 

*Please note that some deliveries may be delayed due to Covid-19 and its impact on postal and courier services.*

SCENT HEARTS AND KEYTAGS
Delivery charge for these products is just £1.20 or free if you spend £40 or more.
Delivery time is 3-5 working days from the date of order.
We use Royal Mail and DPD to fulfil our delivery requirements.

ALL OTHER PRODUCTS
Delivery charge for these products is just £2.95 or free if you spend £40 or more.
Delivery time is 3-5 working days from the date of order.
We use Royal Mail and DPD to fulfil our delivery requirements.

NEXT DAY/EXPRESS UK DELIVERY
Delivery charge for next day/express delivery is £6.95.
Orders placed for next day delivery before 1pm Monday – Thursday, will be despatched the same day to arrive the next day, and those placed after 1pm will arrive the following day after that. Orders placed after 1pm Thursday will arrive on the following Monday and orders placed on the weekend will arrive the following Tuesday. To opt for our next day delivery service, please select the option at the checkout.
We use Royal Mail and DPD to fulfil our delivery requirements.

INTERNATIONAL DELIVERY
Unfortunately due to the current situation we have had to suspend deliveries to Europe. We hope to reinstate this service as soon as possible.

RETURNS
If you should change your mind about your Flamingo Candles purchase, then you have 14 days to return your purchase. You MUST notify us via email to returns@flamingocandles.co.uk, before returning ANY item. Please state in the email:

Your name
Order/invoice number
Reason for returning the item/s

Please note we are unable to exchange a product, we can only offer a refund.
We are unable to accept returns for personalised/customised orders unless faulty/damaged.

Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.

Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.
On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.
This does not affect your statutory rights.